Self-support FAQs
First, find out what bandwidth package you are paying for. To learn more about what speed you are currently on, contact our customer service specialists at 1-800-636-6680. Below are some scenarios that could be affecting your speed:
- Too many devices connected at once
- Modem is placed in a non-central area
- Applications are updating
- Computer auto-updates
- Uploading large files
- Home wiring (jacks/wiring)
- Router
- Device processor, hard drive, graphics accelerator, even RAM
If you use Wi-Fi and are experiencing poor internet performance this may be related to wireless interference that could be caused by using many Wi-Fi devices, neighbor’s Wi-Fi access points, cordless phones, Bluetooth devices and microwaves. Also the material the walls are made of may affect wireless signals.
Next make sure you are connected to your network with an Ethernet cable (this will eliminate the wireless interference factor) and that all devices, except the one you are going to use for speed tests, are powered off or disconnected. Now run a few speed tests at speedtest.nemont.net and see if your test results are close to what you are paying for. If they are close, your internet speed is fine. If they are not close, read on.
If speed test results are not close to the bandwidth package you pay for you should unplug the power cord on your modem and/or router and plug it back in. Give it a few minutes for everything to link back up and try some more speed tests to see if this improved things.
If the speed test results are still poor, there may be some application(s) using a large amount of bandwidth in the background that you may not be aware of, or there is actually something wrong with your service. Some common applications would be cell phones and/or tablets backing up photos/videos to the cloud and Microsoft Windows Updates. You can call our internet tech support so we can look at your connection to verify your bandwidth usage and check for any issues with your service.
Pricing and availability may vary. Call today 1-800-636-6680. Installation fee waived!
Not all speeds are available in all areas due to the difference in internet technology and the complexity of building a high-speed network. Fiber optics is the best technology for today’s internet. Unlike older copper networks, fiber delivers the fastest, most reliable speeds and isn’t affected by distance or interference. Nemont has invested millions since 2007 to upgrade its network to fiber, but this is a slow, complex, and expensive process. The process of bringing fiber to every location takes time. It requires a lot of detailed work, including network design, site surveys, and getting permits. These logistical challenges and the need for long-term planning with suppliers mean that faster speeds are available in some areas but not yet everywhere.